Titan Insurance Sucks Customer Reviews and Feedback

From Everything.Sucks

Nationwide Mutual Insurance Company and affiliated companies is a group of large U.S. insurance and financial services companies based in Columbus, OH. The company also operates regional headquarters in Scottsdale, AZ; Des Moines, IA; San Antonio, TX; Gainesville, FL; Raleigh, NC; Sacramento, CA, and Westerville, OH. Nationwide currently has approximately 34,000 employees, and is ranked #73 in the 2019 Fortune 500 list.

A disappointed former customer mentions on insurify.com, "Good price at first, then I could not get the info Titan demanded from my homeowner's insurance so raised my payments. I switched 2 months later."


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Personal Lines Specialty Underwriter (Former Employee) says

"Company went out of business. Too many high risk Insurance competitors in the market. Not enough marketing to sell the product. Not enough money from the parent company to sustain the driveCompany went out of businessCompany went out of business"

Insurance Sales Agent (Current Employee) says

"I really enjoy working at Titan Insurance because it gives me a chance to work closely with the general public and build personal relationships with potential and existing clients. To better assist customers, I make sure to be very engaged and knowlegable of the product/products I am presenting and/or selling, that way the customer has a better understanding of what type of Insurance they're purchasing. The team work in my office is excellent. We put our heads together when it comes to resolving issues, meeting office goals and assisting customers. rewarded with gift cards and free lunchescancelled policy premiums deducted from paycheck"

CSR/Account Representative (Former Employee) says

"If you are needing something to get by with, it's your call. I been there for 5 years and everything just went down hill, from commission cut to poor management to work drama with favoritism. You know how that goes, when you complain about your job everyday, its time to move on. Work was relaxed, but you always had to push numbers as it was sales, there is no job security unless you were sell like crazy and still no security as because its what you produce in the future that matter, not what you sold yesterday. Commission was based on a tier levels, so you had to reach a certain limit before receiving 1st tier. You also had to push unethical BROKER FEE CHARGES, sometimes they were unreasonable, if you got no morals then its on you, but I couldn't do that to people just barely making it by.You can make money over time, easy desk job.No job security, pay could be little, as it was minimum + commission, Unethicle"

Insurance Agent (Former Employee) says

"Unfortunately, Titan was constantly going through a transitional phase when I worked there. It was bought out and is now called “Acceptance Insurance.”Fun atmosphereLow wages, and compensation."

Senior Analyst (Former Employee) says

"Titan/Nationwide Insurance was not what I expected from and Fortune 500 company. With the time and money they put into their commercials and sponsorship deals, you would think they were great to their employees. Unfortunately this was not that case. The good thing about them is that there is definitely job security within the company.Job securitypoor management"

Processor 1 (Current Employee) says

"Fun and exciting during training, but then you realize how expendable you really are. Titan Insurance very rarely hires full-time associates for their customer service and processing departments. They have switched to a process of using temps until their contracts out and very very rarely hire these associates full-time. Management doesn't have the necessary qualifications and experience to adequately do their jobs and it's reflected in the sad and depressing atmosphere throughout the building. The employees go out of their way to do their jobs to the best ability, but are often times shown no appreciation or get verbal or written threats for not reaching unobtainable numbers.Friendly employeesPoor management, depressing atmosphere, constant threat of losing your job"

Receptionist/File Clerk (Former Employee) says

"I answered phones and directed calls to different insurance agents and filed insurance paperwork. This job taught me valuable customer service skills that I still use today. My managers and co-workers were great and fun to work with. The hardest part of the job was learning the phone system the most enjoyable part was meeting new and interesting people everydaylearning new skillsThe pay wasn't that great"

Advertising Agent (Former Employee) says

"I worked part time at only a few hours a week, so my typical work day didn't have much socializing with other employee's. My manager was a bit snobby, but professional, same for my co-workers, but I just smiled and pushed through it. The most enjoyable part of my job was my pay, I earned $15.00 per hour, but only worked about 6 hours a week.good pay.unfriendly environment."

Insurance Broker (Former Employee) says

"Titan Insurance is a good company to work for when you are getting started in the Insurance Industry."

Customer Service Rep II (Current Employee) says

"TItan is a decent place to work. Clean and professional environment. However, it can be very unorganized at times and this can cause your quality to suffer. Overall management wants you to succeed. In recent months they have started to focus more on the customer experience and less on metrics such as call times and after call work. The hardest part of the job is dealing with the large call volume while being so understaffed. The turnover rate here is very high. A typical day consists of you answering the phone and helping customers with auto insurance. However this is all that you do and there is very little time for anyhting else such as professional development.Learn how to overcome adversityshort breaks, disconnect between management and CSRs"

Account Handler says

"I worked at Titan Insurance Cons: Bit chaotic, needs more staff, very claustrophobic working conditions."

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